What is ExRx.net?
ExRx.net is a
resource for Exercise Professionals and Fitness Enthusiasts.
Why is there a charge on My
You or someone
you may have authorized has purchased a book, video, or software
package from the ExRx.net
We get calls periodically from customers not remembering they
ordered from us, but after we review their order with them they
suddenly remember their order or realize a spouse or employee
ordered the item on their behalf. Before conctign us, please
make sure you done the following:
who do not initially recognize a charge on their credit card
often remember ordering after visiting our site. Keep in mind
many visitors stumble upon our site from searches or links to
other parts of our site other than our main pages so please look
around a bit before inquiring about your charge.
owners or managers ask their staff to make purchases on their
behalf. Then they see the charge of their card and have no idea
why we charged them. Please ask your employees to if they made
a recent purchase on ExRx.net.
If you have a family member who
is an exercise professional or exercise enthusiast, you have
your answer why your card was charged. We appreciate you not
involve us in your domestistic desputes :-)
But I Placed my order through
a Different Company...
Many of our orders are dropped
shipped directly from the publisher. When some of our customers
recieve thier order directly from one of our publisher, they
sometimes forget exactly from which website they ordered the
item. They often assume that they must have ordered it directly
through the publisher since that is from whom they recieved it.
Their memory sometimes begins to fade since the time they first
placed their order. Weeks later when they finally recieve their
credit card statement or review thier bank transactions, they
see ExRx.net but after so much time, they no longer recognize
us as the company that they placed their order. Memory can be
a funny thing...
No one Answers Phone
If you called 913-829-5029 no
one will likely answer the phone because this number is no longer
used. That was the phone number we started with near the turn
of the Millinium. Since we had changed our phone number and informed
the bank that manages our merchant account over ten years ago!
Unfortunately many banking institutions don't update thier databases
with the latest contact information provided by merchants. Even
over a decade later our old number is still associated with our
merchant identification. Please contact us using our current
contact information if the above suggestions do not work